Rental Rules & Information

Rental Rules are Subject to change.

Your Staff

Tomy is our property manager and visits every day. She works full day on Monday, Wednesday, and Saturday to maintain the property. She's friendly and makes sure you're comfortable at Cerrito Encantado. Tomy speaks only Spanish. If you don't speak Spanish, you can message us through the booking app or WhatsApp, and we'll relay your requests.

You may also see Yassira (Yazzi) and Chris on the property. We'll give you space, but we're always happy to chat and get to know you.

If you'd like more privacy during your stay, let us know in advance and we'll accommodate your request.

Time Zone

Altavista, Nayarit is in the Mountain Standard Time Zone, which is one hour behind cities south of Puerta de la Lima, including San Francisco/San Pancho, Sayulita, Punta de Mita, and Puerto Vallarta. If you're heading south, remember you'll lose an hour. Plan accordingly.

House Rules

(A) This is a smoke-free and drug-free property. We abide by all Mexican laws regarding drugs, weapons, etc. Read countryreports.org/country/Mexico/criminal-penalties.htm for additional details prior to entering the country.
(B) Quiet hours are from 10:00 PM to 8:00 AM
(C) Garbage and recycling must be placed in the proper receptacles
(D) No illegal drugs or activities on the property
(E) No guests without prior consent
(F) Up to two registered dogs are allowed with prior consent and fee payment for people who rent the casitas or the entire property. Cats are not allowed.
(G) Be considerate of neighbors
(H) No running or horseplay in or around the pool
(I) No food or glass near or around the pool
(J) No Photo &/or Video Shoots: Location/YouTube/Social Media commercial shoots or any events are strictly forbidden if not indicated at time of booking with a separate signed Location Agreement & fee.

If any person in the Rental Party fails to follow any of the Rules, the Rental Party may be asked to vacate the Property and Guest will forfeit all rent paid.

Outdoor Lights

We have solar lights throughout the property to help you navigate at night. Here's where to find them:

The first house you see, on the right has a light switch, that lights up the pathway to the bedrooms, you can turn the lights off there.
Under the carport, next to the gated garage.
Walkway between the Garage and La Casa Redonda: Lights are positioned in two spots—to the right of the gated lock garage and along the pool wall behind La Casa Redonda.
Outdoor Bathrooms: Lights are to the right of the sink.
Pink Building with the Bedrooms: Light switches illuminate the first-floor walkway and the path between the avocado tree and outdoor bathrooms.
Outdoor Kitchen: Each post has a set of lights.
Pool House: Light switches are under the palm tree.

Groceries

If you're coming from Puerto Vallarta, we suggest stopping at Soriano near the airport for groceries. You can also find larger chain stores like Mega, La Comer, and Chedraui in Bucerias. For local options, check out stores in La Peñita de Jaltemba.

Tip: If you're driving or taking a rideshare/taxi, you can order groceries online from La Comer Nuevo Vallarta Store at lacomer.com.mx/lacomer/#!/home?succId=413&succFmt=100 and pick them up on your way north.

Compost for Casitas

When preparing food, please set all organic waste in a bowl or plate on the counter.

After eating, throw the organic waste in front of La Casa Redonda. Don't throw the bowl/plate.
Organic waste helps the plants around Cerrito Encantado grow and produce fruit. Examples include coffee grounds, fruit & vegetable peels, seeds, and vegetable scraps.
If you can't throw out the food waste right away, leave the bowl/plate in the fridge to prevent odors and keep pests away.

Recycling & Trash

Casitas

We have three trash receptacles for your convenience.

Under the sink: Non-recyclable waste like thin plastic wrap, plastic utensils, bio waste, styrofoam, and fruit juice or milk cartons.

When your trash is full, please let us know so we can take it out for you.

Bedrooms

There are labeled trash receptacles in the outdoor kitchen.

Television for Casitas

We have a smart television for your enjoyment.

You can use your personal streaming platform apps with your login credentials (e.g., Netflix, Hulu, YouTube TV, etc.). Note that services may work differently in Mexico.
Leave the remote controls on the console and log out of your personal accounts before you leave.

Sound System for Outdoor Kitchen/pool Area

In the outdoor kitchen we have an excellent sound system. Use the provided cables to connect your device.

Swimming Pool

Feel free to enjoy a refreshing swim in our saltwater pool.

Please rinse your feet at our outdoor shower to keep the pool clean for everyone.
We recommend using a refillable water bottle to stay hydrated. Avoid bringing glass or food near the pool.
Keep your pets away from the pool area.
Swim safely and remember that the pool is approximately 1.5m/5ft at its deepest.
No diving, running, or horseplay.

Laundry

The washing machine is on the upper level of the property next the outdoor ktichen.

Please be careful when removing the cover and opening the washer/dryer, as sometimes we find insects, frogs, and other creatures in or around it. If you encounter any creatures, let us know right away so our staff can handle the situation.

When using the washer/dryer, please follow these instructions:

Don't leave the lid open and unattended.
Bring your own laundry detergent. If you don't have any, tell us how many loads you need to do and leave a donation in the kitchen utensil drawer.
If you choose to use any clothes wires, wipe down the clothes wires on the second floor and between the casitas to avoid getting dust on your freshly washed clothes.
Please put the clothespins back where they belong: plastic clothespins in the bucket and metal clothespins in the cloth bag.
When you're done with the washing machine or dery, turn it off, and unplug it from the outlet.

Due to water limitations, please limit washing machine usage to three loads per week. If you need to do more, there's a local laundromat in La Peñita de Jaltemba or Las Varas where you can wash and dry.

Water

We'll provide a large 5 Gallon jug of ePura purified water for drinking (recommended for brushing your teeth as well). If you need another jug, we can provide one for 45 pesos. You can also find water at Abarrotes Soxxio in town or at any Oxxo or Baja Market nearby.

Beer & Wine

Any unopened beer left by previous guests in the fridge is free.

In the casitas, we sometimes have a small selection of red and white wines available. You can enjoy a bottle for 350 pesos each. Just leave the money in the utensil drawer or pay us through PayPal.

Your Dogs for Casita or Entire Property Rentals

We also have dogs on the property who are very loving towards people, but are territorial towards other dogs. Please read more about them.

You can bring up to two dogs per reservation up to 7 nights for a casita or the entire property. For longer pet stays, please contact us. Unfortunately, we don't allow cats and we don't allow dogs to stay in the bedrooms.

Remember to bring your dog's essentials: kennel, toys, food, and bowls. Please be considerate of other guests by keeping your pet well-behaved and attended to at all times. All guests, including your furry friend, are here for a peaceful experience.

It's important to keep your dog on a leash and not let them wander in the jungle where they could be harmed.

Bugs & Wildlife

In tropical areas like ours, it's common to see lizards and bugs. We do monthly pest control services to minimize them, but please keep in mind that Cerrito Encantado is located in a jungle, so we share the habitat with native creatures of all sizes.

Bring insect repellent for your skin. We have spray under the kitchen sink for use on the terrace/patio.
Keep screen doors closed, especially during the rainy season.
Keep the kitchen counters clean, dispose of organic waste properly, and make sure all packaged foods are sealed.
Wash dishes immediately or at least rinse any dish/pot with a sweet scent.
During the rainy season, turn off all indoor lights before leaving the casita at night to avoid attracting unwanted bugs.
Please don't step on stink bugs.

Outdoor Areas

All areas inside the fence are open to our guests. If there are other guests on the property, please give them space, but feel free to connect and talk with them. To provide everyone with a restful night's sleep, we maintain silence from 10pm to 8am when other guests are present. Keep common areas clear so that paths are not obstructed for others.

Fruit Trees

At Cerrito Encantado, we have a variety of seasonal fruits. We'll let you know if you're allowed to pick from the trees or provide them to you if they're in season. Please avoid going through the banana trees as they are home to scorpions. We have Bananas (Manzano & Porta Limón), Jackfruit, Lychee, Soursop, Mango, Avocado, Star Fruit, Coffee, Papaya, and many more. When in season, we hope you get to enjoy the fruit of the land.

Please don't attempt to cut the Yaka/jackfruit. The yaka has a very sticky interior and requires skills to not damage our knives. If you want Tomy to cut one for you please let us know and tip her.